Active Incident

Updated a few seconds ago

Internet Connection SlownessOperational

Incident Status

Operational

Components

Internet Access via OCDE, Internet Access via Cox

Locations

Services Hosted by OCDE, Services Hosted by SVUSD, Services Hosted by Cox


April 9, 2024 10:21AM PDT
[Monitoring] We are monitoring the internet traffic connections on the network. -Help Desk Support Team

March 28, 2024 11:57AM PDT
[Monitoring] We are still experiencing internet slowness. We will update this status when we have more information. -Help Desk Support Team

March 14, 2024 10:42AM PDT
[Monitoring] We are still experiencing internet slowness. We will update this status when we have more information. -Help Desk Support Team

March 13, 2024 2:15PM PDT
[Monitoring] We are monitoring the internet traffic connections on your network. -Help Desk Support Team

March 13, 2024 10:08AM PDT
[Investigating] We are still investigating the network slowness. -Help Desk Support Team

March 13, 2024 9:58AM PDT
[Investigating] We are investigating an internet slowness connection on the network. More information will follow. -Help Desk Support Team
Chrome Browsing IssueDegraded Performance

Incident Status

Degraded Performance

Components

Other Application

Locations

Services Hosted by Other


December 15, 2023 3:11PM PST
[Investigating] Technology Services has identified issues browsing certain websites including Clever and Absence Management using Google Chrome. To workaround, please use Firefox or Edge to access these sites. more updates to follow. -Help Desk Support Team
Google Form Quiz Locked ModeDegraded Performance

Incident Status

Degraded Performance

Components

Google Apps

Locations

Services Hosted by Google


November 3, 2022 1:59PM PDT
[Investigating] Tech Services is working with Google Support to determine and resolve the inconsistent availability of locked Google Form quizzes. Until this is resolved, locked quizzes may or may not be accessible by your students. We will update this notice when we have additional information. Technology Services Help Desk

October 26, 2022 12:24PM PDT
[Investigating] Teachers have reported that some students cannot access a Google Form Quiz in Locked Mode on their Chromebooks. This appears to be a result of Chrome Extensions that students have installed, though Tech Services is not yet certain which specific extension(s) are causing the problem. Having students uninstall all non-essential Chrome extensions resolves the problem in most cases. If it does not, your site tech specialist may need to reset the Chromebook. Tech Services will continue to investigate and will update this status when there is additional information. -Help Desk Support Team
Imagine Learning navigation IssueDegraded Performance

Incident Status

Degraded Performance

Components

Imagine Math (K-6)

Locations

Services Hosted by Imagine Learning


August 18, 2022 12:49PM PDT
[Identified] Please see this document for details of how to avoid getting "stuck" in Teacher Notes and how to get unstuck. We have requested a permanent solution from Imagine Learning, and will update this flag when they respond. URL: https://docs.google.com/document/d/1xDGsjtd3g8PLMp1x-OUCyBHQg2FgYpdkml6AL496_N4/edit?usp=sharing

August 17, 2022 11:22AM PDT
[Identified] Technology Services is aware of the issue with Imagine Learning in which teachers are unable to exit out of “Teacher Notes” and continue with the lessons. We are working with Imagine Learning support to provide them enough information that they can develop a fix for the problem. We will post any updates to status.svusd.org when we have them. -Help Desk Support Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD


October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Emergency Network Maintenance - Palo Alto Firewall Patch Planned Maintenance

Schedule

April 27, 2024 6:00PM - 9:00PM PDT

Components

Internet Access via OCDE, OCDE Business Apps

Locations

Services Hosted by OCDE

Description

OCDE needs to perform an emergency maintenance upgrade to VDC1 and VDC2 firewalls this Saturday, 4/27/2024, from 6:00PM to 9:00PM PST. This is to patch the most recent vulnerability (CVE-2024-3400) from Palo Alto Networks. Internet, access to VM, and OCDE Business Apps will be unavailable during the maintenance window. - OCDE Support Team
Scheduled Maintenance - Aeries.NETPlanned Maintenance

Schedule

April 29, 2024 8:00PM - 11:30PM PDT

Components

Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Aeries Online Enrollment

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

Technology Services will be conducting routine maintenance on our Aeries servers on Monday, April 29, from 8:00 pm to 11:30 pm. Aeries Admin, Aeries Parent/Student portals, and Aeries Teacher portal will be unavailable during this maintenance window. -Help Desk Support Team
Cox Business Scheduled Network MaintenancePlanned Maintenance

Schedule

April 30, 2024 12:00AM - 8:00AM PDT

Components

Internet Access via Cox

Locations

Services Hosted by Cox

Description

Expected Impact: This work is expected to be service impacting. Customers are expected to experience 1 outage event lasting up to 30 minutes. All effort will be taken to minimize down time and reduce these events as much as possible. Comments: Cox will be performing Scheduled Network Maintenance in the San Diego region. Your HFC/COAX circuits/services will experience an Outage within the maintenance window timeframe. - Cox Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Schedule

May 1, 2024 8:00AM - May 8, 2024 11:30AM PDT

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Wednesday 5/1/24 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday May 1st 2024 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday May 8th, 2024 at 11:30AM, if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

EduCLIMBER




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

ParentSquare




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Raptor Technologies




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

AWS EC2

AWS EC2

Amazon Web Services

Amplify

Azure

ClassLink

Clever

Cloudflare

Duo

Fortinet

GoToMeeting

Google Cloud

Google Search

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

5

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances