Active Incident

Updated a few seconds ago

Content Keeper Filter IssueOperational

Incident Status

Operational

Components

Other Application

Locations

Services Hosted by SVUSD


March 24, 2025 8:58AM PDT
[Monitoring] Student applications are working properly now. We will continue to monitor the situation for today. -Help Desk Support Team

March 24, 2025 7:58AM PDT
[Investigating] Technology Services is investigating an issue with Content Keeper filter blocking student applications. More information will be posted. -Help Desk Support Team
Airserver IssueOperational

Incident Status

Operational

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD


September 13, 2024 10:14AM PDT
[Monitoring] We continue to monitor the Airserver services at this time. -Help Desk Support Team

October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Schedule

May 7, 2025 8:00AM - May 14, 2025 11:30AM PDT

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Wednesday 5/7/25 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday May 7th, 2025 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday May 14th, 2025 at 11:30AM, if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team
Scheduled Critical Network Update – Temporary Service DisruptionPlanned Maintenance

Schedule

May 13, 2025 4:30PM - 5:00PM PDT

Components

Network Infrastructure SVUSD, Phone System Avaya, Wireless Network

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

Please be advised that we will be performing a critical network update on Tuesday, May 13 at 4:30 PM. The update will cause approximately 30 minutes of downtime, during which phones, wired internet, and wireless internet will be unavailable at the District Office. School sites, and access to Aeries and Saddleport from outside the District Office will remain up and running. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

EduCLIMBER




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

ParentSquare




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Raptor Technologies




Operational

Renaissance Learning DnA




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

AWS EC2

AWS EC2

Amazon Web Services

Amplify

Azure

ClassLink

Clever

Cloudflare

Duo

GoToMeeting

Google Cloud

Google Search

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

2

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances