Planned Maintenance In Progress

Updated a few seconds ago

Aeries.Net Mobile App Not Working Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Aeries Family Portal

Locations

Services Hosted by Aeries


August 29, 2025 8:41AM PDT
[Investigating] Aeries is having an issue with the app on the mobile devices. Aeries support team are currently working on a solution. For now parents and students can use the Aeries portal via a web browser. https://familyportal.svusd.org/ -Help Desk Support Team
Airserver IssueOperational

Incident Status

Operational

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD


September 13, 2024 10:14AM PDT
[Monitoring] We continue to monitor the Airserver services at this time. -Help Desk Support Team

October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Description

To: All Staffs, with the exception of District Office Staffs, and Silverado High School Staffs (Updates has been implemented from prior week.) ALERT TYPE: Windows Workstation Updates DATE: Wednesday 9/17/25 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday September 17th, 2025 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday September 24th, 2025 at 11:30AM, if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

September 17, 2025 8:00AM - September 24, 2025 11:30AM PDT


September 17, 2025 8:00AM PDT
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

System Maintenance Thursday, September 18 at 6 PM- BusinessPlus and Web Inquiry offlinePlanned Maintenance

Schedule

September 18, 2025 6:00PM - 9:00PM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

Good Afternoon, Please be advised that BusinessPlus and Web Inquiry will be taken offline on Thursday, September 18, beginning at 6:00 PM, for unscheduled system maintenance. The downtime is expected to last approximately three hours. A follow-up message will be sent once the systems have been restored and are available for use. We apologize for the inconvenience and appreciate your understanding. Thank you, Javaid Ashraf, MBA Director, Business Systems and Innovation Business Services Division
Saturday Sept 20th 2025 - Planned Power pole replacement @ Trabuco Canyon - Power affectedPlanned Maintenance

Schedule

September 20, 2025 8:00AM - 6:30PM PDT

Components

Power Electrical Service

Locations

Services Hosted by Southern California Edison

Description

On Saturday, Sept 20th 2025 SoCal Edison will be replacing a power pole in the front of the school. This work will affect the power to the school site for the full day while they do this work. Power will be OFF. Please plan accordingly. Let me know if you have any questions or concerns. Thank you, Max Wilson Maintenance & Operations Manager Saddleback Valley Unified School District
Wireless Network Maintenance 9/23/25Planned Maintenance

Schedule

September 23, 2025 4:30PM - 5:30PM PDT

Components

Network Infrastructure SVUSD, Wireless Network

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

To All Users: ALERT TYPE: Network Maintenance DATE: Tuesday, September 23, 2025 from 4:30 PM to 5:30 PM DETAILS: Technology Services will be conducting maintenance on our wireless network on Tuesday, September 23rd 2025, from 4:30 pm to 5:30 pm. Wireless connectivity might be intermittently affected during this time. Thank you for your patience while we work to improve systems. -Help Desk Support Team
Scheduled OCDE Network Maintenanace Planned Maintenance

Schedule

October 18, 2025 8:00PM - October 26, 2025 12:00AM PDT

Components

Internet Access via OCDE

Locations

Services Hosted by OCDE

Description

The OCDE IT Network Team will be upgrading our CORE network hardware Saturday October 25th @ 8 PM PST to Sunday October 26th 12AM PST. During the maintenance window, your Internet will experience intermittent downtime until the maintenance is complete. If your District has secondary diverse Internet connections, it should have minimal downtime. -Don Nguyen Assistant Director – Information Technology, Network Services Information Technology Orange County Dept of Education

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Partial Service Disruption

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

EduCLIMBER




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Service Disruption

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Planned Maintenance

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

ParentSquare




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Raptor Technologies




Operational

Renaissance Learning DnA




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Service Disruption

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

AWS EC2

AWS EC2

Amazon Web Services

Amplify

Azure

ClassLink

Clever

Cloudflare

Duo

GoToMeeting

Google Cloud

Google Search

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

2

Active Incidents

1

Active Maintenances

4

Upcoming Maintenances