Active Incident and Maintenance

Updated a few seconds ago

Multiple Systems OutageOperational

Incident Status

Operational

Components

Amplify Science, Absence Management (Aesop), Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Aeries Online Enrollment, Assignment Tracking, Benchmark Universe, Big Ideas Math 7, Britannica School, CAASPP, Canvas, Cengage Learning, ChromeOS Update, Citrix, Clever, Connect Ed (McGraw-Hill), Corsizio Professional Development, Destiny Library Catalog, Developer Fee, Edgenuity, EduCLIMBER, Ed: Your Friend in Learning, Email, English 3D (HMH), Field Trip, Google Apps, Holt (GO Math 6, Algebra 8), Home Drive H:\, i-Ready, iLit Teacher & Student, Imagine Math (K-6), Intel Unite, Internet Access via OCDE, Internet Access via Cox, Jamf (Self Service Portal), LanDesk, LightSpeed Web Filter, MealsPlus Food Services, Microsoft Windows Update, MOC Work Orders, Naviance, Network Infrastructure SVUSD, OCDE Business Apps, Other Application, ParentSquare, PCounter Print Services, Phone System Avaya, Portal Plus Web Portal, Power Electrical Service, PrintToMe Xerox, Print Services Network, PrintShop, Proquest, Raptor Technologies, Renaissance Learning DnA, Renaissance Place (AR Student), Renaissance Place (AR Teacher), Read 180, System 44, Room Management, SAM, Savvas EasyBridge, Seesaw, SEIS, Service Desk, Share Drive G:\, SocketLabs, Sophos, SVUSD.ORG Primary Website, Teachers Curriculum Institute (TCI), TLC Registration, Typing Agent, Verizon Wireless Hotspots, VersaTrans, Wireless Network, Xerox Copiers, YouTube, Zoom Video Conferencing

Locations

Services Hosted by Amplify Science, Services Hosted by Avaya, Services Hosted by Corsizio, Services Hosted by Typing Agent, Services Provided by San Joaquin COE, Services Hosted by McGraw Hill, Services Hosted by Big Ideas Math, Services Hosted by HMH, Services Hosted by Britannica, Services Hosted by Benchmark Education, Services Hosted by Frontline (Aesop), Services Hosted by OCDE, Services Hosted by Maintenance Login, Services Hosted by ParentSquare, Services Hosted by Renaissance Place, Services Hosted by Renaissance, Services Hosted by FinalSite, Services Hosted by Aeries, Services Hosted by Google, Services Hosted by SVUSD, Services Hosted by Naviance, Services Hosted by Cox, iLit by Pearson, Services Hosted by Savvas Learning Company, Services Hosted by Barracuda, Services Hosted by Southern California Edison, Services Hosted by Intel Unite, Services Hosted by SVUSD, Services Hosted by CA Assessment of Student Performance and Progress, Services Hosted by SoCal Office Tech, Services Hosted by Teachers Curriculum Institute (TCI), Services Hosted by Jamf, Services Hosted by Seesaw, Services Hosted by Canvas, Services Hosted by Zoom, Services Hosted by i-Ready, Services Provided by Verizon Wireless, Services Hosted by Clever, Services Hosted by Proquest, Services Hosted by Cengage Learning, Services Hosted by Sophos, Services Hosted by Imagine Learning, Services Hosted by SocketLabs, Services Hosted by SDGE, Service Hosted by Renaissance, Services Hosted by Other, Services Hosted by Raptor Technologies, Services Hosted by Classlink


December 8, 2025 10:48AM PST
MONITORING

We apologize for the interruption earlier. The system is now back up, and we will continue to monitor its performance. Thank you for your patience.

December 8, 2025 9:47AM PST
INVESTIGATING

Multiple systems are down, including Aeries. Tech Services is investigating the outage.
Aeries.Net Mobile App Not Working Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Aeries Family Portal

Locations

Services Hosted by Aeries


August 29, 2025 8:41AM PDT
INVESTIGATING

Aeries is having an issue with the app on the mobile devices. Aeries support team are currently working on a solution. For now parents and students can use the Aeries portal via a web browser. https://familyportal.svusd.org/ -Help Desk Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Wednesday 12/3/25 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday December 3rd, 2025 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday December 10th, 2025 at 11:30AM, if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

December 3, 2025 8:00AM - December 10, 2025 11:30AM PST


December 3, 2025 8:00AM PST
UPDATE

Scheduled maintenance is starting.

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

EduCLIMBER




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

ParentSquare




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Portal Plus Web Portal




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Raptor Technologies




Operational

Renaissance Learning DnA




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

SAM




Operational

Savvas EasyBridge




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

Amazon Web Services

Amplify

AWS EC2

AWS EC2

Azure

Clever

Cloudflare

Duo

Google Cloud

Google Search

GoToMeeting

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

2

Active Incidents

1

Active Maintenances

0

Upcoming Maintenances