Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Illuminate Data Assessment

Locations

Services Hosted by Illuminate



February 11, 2021 8:13AM PST
[Identified] We are still working with Illuminate support team regarding this incident. -Help Desk Support Team

February 4, 2021 9:04AM PST
[Identified] The ticket has been routed to Illuminate's Development team for further troubleshooting. Additional details will be provided when available. -Illuminate Support Team

February 3, 2021 9:40AM PST
[Investigating] 1. Temporary workaround, you can try using Incognito Window in Chrome browser. 2. Another option is use another browser such as Firefox. 3. Please try clearing your cookies and cache browsing in Settings ->Privacy Security -> Clear browsing Data in Chrome browser. -Help Desk Support Team

February 3, 2021 9:36AM PST
[Investigating] We have an open ticket with Illuminate support team regarding redirecting to Saddleport when you click on Illuminate tile. We will post more updates to follow. -Help Desk Support Team

Incident Status

Operational

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD



February 22, 2021 8:00AM PST
[Monitoring] We are currently monitoring the incident for this week. -Help Desk Support Team

February 19, 2021 12:44PM PST
[Identified] Please close your browser, and re-open, Saddleport will open normally again. An emergency maintenance is scheduled for tonight. -Help Desk Support Team

February 19, 2021 12:29PM PST
[Identified] We are investigating an issue with Saddleport at the moment. The page is creating an invalid session. -Help Desk Support Team

February 19, 2021 11:46AM PST
[Identified] Please close your browser, and re-open, Saddleport will open normally again. An emergency maintenance is scheduled for tonight. -Help Desk Support Team

February 19, 2021 11:20AM PST
[Investigating] We are investigating an issue with Saddleport at the moment. The page is creating an invalid session. -Help Desk Support Team

February 16, 2021 3:32PM PST
[Monitoring] We will continue to monitor the situation. -Help Desk Support Team

February 4, 2021 3:31PM PST
[Monitoring] We will continue to monitor the situation. -Help Desk Support Team

February 4, 2021 12:31PM PST
[Investigating] We are currently investigating an issue in Saddleport not loading the login page. Please refresh the Saddleport page or close the browser and re-open the browser again. -Help Desk Support Team

February 3, 2021 4:02PM PST
[Monitoring] We will continue to monitor the situation. -Help Desk Support Team

February 3, 2021 10:27AM PST
[Investigating] We are investigating an issue with Saddleport looping on the page. More information will be provided. -Help Desk Support Team

January 22, 2021 8:02AM PST
[Monitoring] We will continue to monitor the situation. -Help Desk Support Team

January 19, 2021 11:22AM PST
[Investigating] We are investigating some users are unable to load Saddleport on their devices. Please keep refreshing the page, if you are having issues loading Saddleport. We will post an update soon. -Help Desk Support Team

Incident Status

Operational

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD



February 16, 2021 3:33PM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

February 5, 2021 7:41AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

December 8, 2020 9:16AM PST
[Identified] Some teachers are reporting sites such as youtube.com are being blocked incorrectly. We are working with Lightspeed to identify and resolve the problem. -Help Desk Support Team

December 4, 2020 7:55AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

November 3, 2020 3:34PM PST
[Investigating] Please continue to click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available. -Help Desk Support Team

October 29, 2020 10:00AM PDT
[Investigating] Some users on a Chromebook are receiving an error, "Lightspeed Mobile Filter Blocked Page". We are currently working with Lightspeed to resolve this error. In the meantime, please just click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available.

Scheduled Maintenance

Schedule

March 3, 2021 12:00PM - 12:30PM PST

Components

Assignment Tracking

Locations

Services Hosted by SVUSD

Description

Assignment Tracking will undergo an update next Wednesday, March 3rd at 12PM - 12:30PM. In this update, the Employee Inquiry screen will include additional new fields when exporting to Excel. -Help Desk Support Team

Schedule

March 26, 2021 5:00PM - March 29, 2021 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, March 26 at 5 p.m. through Monday, March 29, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

YouTube

3

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances