Active Incident

Updated a few seconds ago

Saddleport and My FilesDegraded Performance

Incident Status

Degraded Performance

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD


September 25, 2023 1:52PM PDT
[Investigating] We have identified and are investigating an issue using Saddleport to connect to Shared Drives through My Files. More updates to follow. -Help Desk Support Team
Print to Me IssueOperational

Incident Status

Operational

Components

PrintToMe Xerox

Locations

Services Hosted by SVUSD


September 22, 2023 12:09PM PDT
[Monitoring] We have identified an issue with Print to Me. If you are unable to see the Print to Me option on your computer, please reboot your computer. -Helpdesk Support Team
Intermittent Internet Outage -District WideOperational

Incident Status

Operational

Components

Internet Access via OCDE

Locations

Services Hosted by OCDE


September 21, 2023 2:30PM PDT
[Monitoring] Message from OCDE: Just an update from CENIC on our Primary 200g link to LA below due to a fiber bend. We noticed complete connectivity lost around 2AM this morning. Service to our 200g link to LA is still down. We have been on our backup 200g circuit to Tustin since yesterday morning event from the flapping. - OCDE Helpdesk Support Team

September 20, 2023 9:19AM PDT
[Monitoring] Update from OCDE: We are flapping our primary Internet 200g circuit to LA and will be taking down the link until CENIC reports more stability. We will be riding on our backup 200G to Tustin. -Help Desk Support Team

September 20, 2023 9:14AM PDT
[Monitoring] We will continue to monitor the intermittent internet outage. -Help Desk Support Team

September 20, 2023 9:06AM PDT
[Investigating] OCDE is having intermittent internet outage. -Help Desk Support Team
Google Form Quiz Locked ModeDegraded Performance

Incident Status

Degraded Performance

Components

Google Apps

Locations

Services Hosted by Google


November 3, 2022 1:59PM PDT
[Investigating] Tech Services is working with Google Support to determine and resolve the inconsistent availability of locked Google Form quizzes. Until this is resolved, locked quizzes may or may not be accessible by your students. We will update this notice when we have additional information. Technology Services Help Desk

October 26, 2022 12:24PM PDT
[Investigating] Teachers have reported that some students cannot access a Google Form Quiz in Locked Mode on their Chromebooks. This appears to be a result of Chrome Extensions that students have installed, though Tech Services is not yet certain which specific extension(s) are causing the problem. Having students uninstall all non-essential Chrome extensions resolves the problem in most cases. If it does not, your site tech specialist may need to reset the Chromebook. Tech Services will continue to investigate and will update this status when there is additional information. -Help Desk Support Team
Imagine Learning navigation IssueDegraded Performance

Incident Status

Degraded Performance

Components

Imagine Math (K-6)

Locations

Services Hosted by Imagine Learning


August 18, 2022 12:49PM PDT
[Identified] Please see this document for details of how to avoid getting "stuck" in Teacher Notes and how to get unstuck. We have requested a permanent solution from Imagine Learning, and will update this flag when they respond. URL: https://docs.google.com/document/d/1xDGsjtd3g8PLMp1x-OUCyBHQg2FgYpdkml6AL496_N4/edit?usp=sharing

August 17, 2022 11:22AM PDT
[Identified] Technology Services is aware of the issue with Imagine Learning in which teachers are unable to exit out of “Teacher Notes” and continue with the lessons. We are working with Imagine Learning support to provide them enough information that they can develop a fix for the problem. We will post any updates to status.svusd.org when we have them. -Help Desk Support Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD


October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Schedule

October 4, 2023 8:00AM - October 11, 2023 11:30PM PDT

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Wednesday 10/4/23 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday October 4th, 2023 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday October 11th, 2023 at 11:30AM if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

ParentSquare




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Degraded Performance

SAM




Operational

Savvas EasyBridge




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

AWS EC2

Amazon Web Services

Azure

Cloudflare

Fortinet

GoToMeeting

Google Cloud

Google Search

Instructure (Canvas)

MS Office365

PowerSchool

Status.io

Trello

WebEx

YouTube

Zoom

6

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances