Active Incident

Updated a few seconds ago

Saddleport Servers IssueOperational

Incident Status

Operational

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD


January 22, 2021 8:02AM PST
[Monitoring] We will continue to monitor the situation. -Help Desk Support Team

January 19, 2021 11:22AM PST
[Investigating] We are investigating some users are unable to load Saddleport on their devices. Please keep refreshing the page, if you are having issues loading Saddleport. We will post an update soon. -Help Desk Support Team
Network Issue at Educational Building at D.O.Operational

Incident Status

Operational

Components

Network Infrastructure SVUSD

Locations

Services Hosted by SVUSD


January 19, 2021 10:58AM PST
[Monitoring] We are currently monitoring the network connection for now. The network is up and running now. -Help Desk Support Team

January 19, 2021 10:44AM PST
[Investigating] We are investigating an network issue in the Educational Building at the District Office. -Help Desk Support Team
Lightspeed Mobile Filter Error on ChromebooksDegraded Performance

Incident Status

Degraded Performance

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD


December 8, 2020 9:16AM PST
[Identified] Some teachers are reporting sites such as youtube.com are being blocked incorrectly. We are working with Lightspeed to identify and resolve the problem. -Help Desk Support Team

December 4, 2020 7:55AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

November 3, 2020 3:34PM PST
[Investigating] Please continue to click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available. -Help Desk Support Team

October 29, 2020 10:00AM PDT
[Investigating] Some users on a Chromebook are receiving an error, "Lightspeed Mobile Filter Blocked Page". We are currently working with Lightspeed to resolve this error. In the meantime, please just click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available.
Saddleport Logging Issue Only in Acer C740 ModelOperational

Incident Status

Operational

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD


January 22, 2021 8:18AM PST
[Investigating] We are still investigating the issue. More updates will follow. -Help Desk Support Team

October 27, 2020 9:50AM PDT
[Investigating] We are still investigating and doing testing on this issue. -Help Desk Support Team

October 15, 2020 10:03AM PDT
[Investigating] We have identified an issue with Acer C740s getting stuck on the login page of Saddleport after clicking "Log In". To get around this, refresh the page after clicking "Log In" to get into Saddleport. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

YouTube

Zoom

Scheduled Maintenance

Scheduled Maintenance - Data Center UPS MaintenancePlanned Maintenance

Schedule

January 29, 2021 2:00PM - 4:30PM PST

Components

Power Electrical Service

Locations

Services Hosted by SVUSD

Description

Datacenter UPS maintenance will take place on 1/29/2021 from 2:00 to 4:30 pm. No services will be impacted. -Help Desk Support Team
Scheduled Maintenance - Service DeskPlanned Maintenance

Schedule

January 30, 2021 10:00AM - 1:00PM PST

Components

Service Desk

Locations

Services Hosted by SVUSD

Description

Service Desk will be inaccessible due to maintenance for approximately 2 to 3 hours starting on 1/30/2021 at 10:00 am - 1:00 pm -Help Desk Support Team
Scheduled Maintenance - F5 Load BalancersPlanned Maintenance

Schedule

January 30, 2021 11:00PM - January 31, 2021 12:00AM PST

Components

Network Infrastructure SVUSD

Locations

Services Hosted by SVUSD

Description

Maintenance on the F5 load balancers which host Aeries, Saddleport, and email. No down time is expected. -Help Desk Support Team
Windows Workstation Updates Silverado High School and the District OfficePlanned Maintenance

Schedule

February 1, 2021 11:30AM - February 5, 2021 11:30AM PST

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

Starting on Monday, February 1, 2021 - Friday, February 5th, 2021 at 11:30 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Schedule

February 15, 2021 11:30AM - February 19, 2021 11:30AM PST

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

Starting on Monday, February 15, 2021 - Friday, February 19th, 2021 at 11:30 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team
CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

March 26, 2021 5:00PM - March 29, 2021 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, March 26 at 5 p.m. through Monday, March 29, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

4

Active Incidents

0

Active Maintenances

6

Upcoming Maintenances