Active Incident

Updated a few seconds ago

Incident Status

Degraded Performance

Components

SAM

Locations

Services Hosted by HMH



December 6, 2021 9:20AM PST
[Investigating] SAM is currently experiencing a service interruption as of 9:37 AM EST on 12/06/21. Some users are currently experiencing slow or failed performance logging in. We are working to resolve this matter as quickly as possible and apologize for any inconvenience this may cause. -HMH Support Team

Incident Status

Operational

Components

OCDE Business Apps

Locations

Services Hosted by OCDE



December 1, 2021 11:33AM PST
[Monitoring] OCDE has resolved this issue. Some users may be prompted to put in their BusinessPlus User ID and password and Web Inquiry password again. If you get this screen, please submit a Service Desk ticket and we will contact OCDE to correct that for you. -SVUSD Help Desk Support Team

November 30, 2021 12:21PM PST
[Identified] OCDE has identified an issue with the applications not loading properly once logged into Shoreline. This issue does not seem to be affecting all users. If you experience this issue, please logout of Shoreline, close Internet Explorer and reopen and login again. We will post another update as soon as it becomes available. -SVUSD Technology Help Desk Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD



October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Incident Status

Operational

Components

Wireless Network

Locations

Services Hosted by SVUSD



September 20, 2021 9:46AM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 30, 2021 3:21PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 30, 2021 10:30AM PDT
[Identified] We will be rebooting the wireless controller for Serrano school site. Wireless is offline for 10-15 minutes during this process. -Help Desk Support Team

August 30, 2021 8:52AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 23, 2021 12:03PM PDT
[Monitoring] Continuing to work with Cisco support on addressing the wireless controller impacting Wi-Fi performance. Updates will be sent out as it becomes available, as we work with Cisco support. -Help Desk Support Team

August 20, 2021 11:36AM PDT
[Identified] We are actively working with Cisco technical support on a wireless controller issue impacting Wi-Fi connectivity at secondary schools, Foothill Ranch, Gates, Lake Forest, Melinda Heights, and San Joaquin. Your site may experience intermittent Wi-Fi connection drops or performance issues.

August 20, 2021 8:43AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 12:52PM PDT
[Identified] We are working with Cisco support on the Wi-Fi connection issues. -Help Desk Support Team

August 19, 2021 10:32AM PDT
[Identified] We are in the process of getting all the Wireless APs to another controller. You will experience a few minutes downtime as the APs need to reconnect. -Help Desk Support Team

August 19, 2021 9:58AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 9:22AM PDT
[Monitoring] We currently monitoring the wireless connections now. -Help Desk Support Team

August 19, 2021 8:46AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 17, 2021 12:53PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 17, 2021 11:55AM PDT
[Investigating] We are investigating an wireless connection issue at the District Office. -Help Desk Support Team

August 17, 2021 10:39AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Schedule

December 10, 2021 10:00AM - December 11, 2021 1:00AM PST

Components

SVUSD.ORG Primary Website

Locations

Services Hosted by FinalSite

Description

We will be performing routine maintenance and upgrades to our servers in all Composer US regions on Friday, December 10th beginning at 11PM EDT until 2AM EDT (GMT-5). There may be potential for momentary downtime during this window. We apologize for any inconvenience. -Finalsite Support Team Start time Dec 10, 23:00 EST Estimated duration 3 hours Components affected Composer US West Composer US East Composer US Central

Schedule

December 13, 2021 8:00AM - December 17, 2021 11:30AM PST

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

Starting on Monday December 13th, 2021 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Chrome OS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Degraded Performance

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

4

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances