Active Incident

Updated a few seconds ago

Aeries.NET Parent/Student Mobile App IssueDegraded Performance

Incident Status

Degraded Performance

Components

Aeries Family Portal

Locations

Services Hosted by Aeries


October 11, 2019 2:13PM PDT
[Monitoring] Aeries has updated all iOS devices and Android devices except Android version 9 for Parent / Student mobile app. They are currently working on Android version 9 at this time. - Help Desk Support Team

October 8, 2019 2:47PM PDT
[Identified] Aeries has updated all iOS devices and Android devices except Android version 9 for Parent / Student mobile app. They are currently working on Android version 9 at this time. - Help Desk Support Team

September 26, 2019 1:27PM PDT
[Investigating] We are investigating some parents have reported that they are unable to log into the Parent / Student mobile app. Aeries is aware of this issue and is working on a fix. Estimated Time of Repair is unknown. -Help Desk Support Team
Benchmark Issue Reported with Assessment DataPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Benchmark Universe

Locations

Services Hosted by Benchmark Education


September 16, 2019 12:44PM PDT
[Identified] Benchmark Universe has identified an issue wherein teachers that adjust a due date for an assessment and/or assignment to a later date experience an issue where all student data is wiped out for the students that have completed the assignment. Benchmark is working to restore all data and suggest that all teachers use a due date 2-3 weeks past the desired due date in order to ensure the student test scores are retained. -Help Desk Support Team

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Degraded Performance

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Partial Service Disruption

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

Illuminate Data Assessment




Operational

iLit Student




Operational

iLit Teacher




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Linda Vista




Operational

iXL Olivewood




Operational

iXL San Joaquin




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Scheduled Maintenance

Aeries Maintenance Planned Maintenance

Schedule

October 19, 2019 11:00PM - October 20, 2019 1:00AM PDT

Components

Aeries Legacy Client, Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Aeries Online Enrollment

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

We will be doing Aeries maintenance on Saturday, 10/19/19, 11:00 pm thru Sunday, 10/20/19, 1:00 am. We are updating Aeries.NET version to 10.08 and AIR to 9.18. The following applications will be unavailable during this maintenance window: Aeries Web, Aeries Client, Parent/Student Portal, Aeries Teacher Portal and Aeries Internet Registration (AIR) - Help Desk Support Team

2

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances