Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD



March 23, 2021 3:55PM PDT
[Monitoring] We still continue to monitor the incident for now. -Help Desk Support Team

February 16, 2021 3:33PM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

February 5, 2021 7:41AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

December 8, 2020 9:16AM PST
[Identified] Some teachers are reporting sites such as youtube.com are being blocked incorrectly. We are working with Lightspeed to identify and resolve the problem. -Help Desk Support Team

December 4, 2020 7:55AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

November 3, 2020 3:34PM PST
[Investigating] Please continue to click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available. -Help Desk Support Team

October 29, 2020 10:00AM PDT
[Investigating] Some users on a Chromebook are receiving an error, "Lightspeed Mobile Filter Blocked Page". We are currently working with Lightspeed to resolve this error. In the meantime, please just click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available.

Scheduled Maintenance

Schedule

April 13, 2021 4:30PM - 5:00PM PDT

Components

Assignment Tracking

Locations

Services Hosted by SVUSD

Description

The Employee Work Year Calendar app will be undergoing an upgrade on April 13 between 4:30-5:00 PM. Please make sure to log out of the app during that time period to prevent any loss of changes to calendars. -Help Desk Support Team

Schedule

April 15, 2021 6:00AM - 7:00AM PDT

Components

Phone System Avaya

Locations

Services Hosted by SVUSD

Description

Scheduled Maintenance - Avaya Phone Firmware Upgrade -Gates Only Starting on Thursday, April 15th, 2021 at 6:00 AM, phone firmware upgrades will be made to all phones on campus and the phones will reboot several times during the upgrade process. The upgrade will be completed before 7:00 AM. -Help Desk Support Team

Schedule

April 16, 2021 5:00PM - April 18, 2021 6:00AM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

We would like to apply the February software update on BusinessPLUS on Friday, April 16. This update resolves the issue in Accounts Payable where a user cannot modify the tax amount on an invoice. BusinessPLUS and Web Inquiry would be down from April 16 at 5PM and back up on Sunday, April 18 at 6AM. Thank you, Javaid Ashraf, MBA Sr. Business Systems Analyst Business Services Division | District Systems Support Orange County Department of Education

Schedule

April 27, 2021 6:00AM - 7:00AM PDT

Components

Phone System Avaya

Locations

Services Hosted by SVUSD

Description

Starting on Tuesday, April 27th, 2021 at 6:00 AM, phone firmware upgrades will be made to all phones on campus and the phones will reboot several times during the upgrade process. The upgrade will be completed before 7:00 AM. -Help Desk Support Team

Schedule

April 29, 2021 6:00AM - 7:00AM PDT

Components

Phone System Avaya

Locations

Services Hosted by SVUSD

Description

Starting on Thursday, April 29th, 2021 at 6:00 AM, phone firmware upgrades will be made to all phones on campus and the phones will reboot several times during the upgrade process. The upgrade will be completed before 7:00 AM. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

YouTube

1

Active Incidents

0

Active Maintenances

5

Upcoming Maintenances