Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Internet Access via OCDE

Locations

Services Hosted by OCDE



September 10, 2021 2:42PM PDT
[Monitoring] We are monitoring the network connections at this time. -Help Desk Support Team

September 10, 2021 11:05AM PDT
[Monitoring] CENIC has updated us that the 100GB circuit has been error free so we have re-enabled the 100GB interface that routes thru the Los Angeles hub. We are still waiting for an RFO from Crown Castle. If we have any additional bounces tonight or tomorrow we will shut down the interface again until we can determine the circuit is stable. Thank you for your patience. Calvin Goya Network Architect Orange County Department of Education

September 9, 2021 1:20PM PDT
[Investigating] Currently we are seeing intermittent internet connectivity issues reported from OCDE . OCDE is working with CENIC on the internet issue. -Help Desk Support Team

Incident Status

Operational

Components

Amplify Science

Locations

Services Hosted by Amplify Science



September 3, 2021 2:41PM PDT
[Monitoring] All teachers and students should now be able to log in to Amplify. However, because of configuration issues with Amplify's websites, their Google Slides links will not function for SVUSD accounts. They have provided copies of the slide decks which will be distributed to teachers through Educational Services. -Help Desk Support Team

August 25, 2021 3:34PM PDT
[Identified] Technology Services is working with Amplify to resolve the Google Slides issue. In the meantime, you should be able to download the equivalent Powerpoint slide decks and use those. -Help Desk Support Team

August 25, 2021 9:13AM PDT
[Investigating] Some teachers and students at some sites are unable to log into Amplify via Google Sign in and Clever. Technology Services is actively working with our Amplify partners to get this issue resolved. -Help Desk Support Team

August 25, 2021 8:10AM PDT
[Investigating] Teachers are reporting error messages and trouble using the slide deck resources within Amplify. Technology Services is working with Amplify to resolve the issue. Updates will be posted here as we have them. -Help Desk Support Team
Wireless Issue at School SitesDegraded Performance

Incident Status

Degraded Performance

Components

Wireless Network

Locations

Services Hosted by SVUSD



August 30, 2021 3:21PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 30, 2021 10:30AM PDT
[Identified] We will be rebooting the wireless controller for Serrano school site. Wireless is offline for 10-15 minutes during this process. -Help Desk Support Team

August 30, 2021 8:52AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 23, 2021 12:03PM PDT
[Monitoring] Continuing to work with Cisco support on addressing the wireless controller impacting Wi-Fi performance. Updates will be sent out as it becomes available, as we work with Cisco support. -Help Desk Support Team

August 20, 2021 11:36AM PDT
[Identified] We are actively working with Cisco technical support on a wireless controller issue impacting Wi-Fi connectivity at secondary schools, Foothill Ranch, Gates, Lake Forest, Melinda Heights, and San Joaquin. Your site may experience intermittent Wi-Fi connection drops or performance issues.

August 20, 2021 8:43AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 12:52PM PDT
[Identified] We are working with Cisco support on the Wi-Fi connection issues. -Help Desk Support Team

August 19, 2021 10:32AM PDT
[Identified] We are in the process of getting all the Wireless APs to another controller. You will experience a few minutes downtime as the APs need to reconnect. -Help Desk Support Team

August 19, 2021 9:58AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 9:22AM PDT
[Monitoring] We currently monitoring the wireless connections now. -Help Desk Support Team

August 19, 2021 8:46AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 17, 2021 12:53PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 17, 2021 11:55AM PDT
[Investigating] We are investigating an wireless connection issue at the District Office. -Help Desk Support Team

August 17, 2021 10:39AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Schedule

September 27, 2021 8:00AM - October 1, 2021 11:30AM PDT

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

Starting on Monday September 27th, 2021 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Chrome OS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

3

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances