Planned Maintenance In Progress

Updated a few seconds ago

Incident Status

Degraded Performance

Components

Google Apps

Locations

Services Hosted by Google



August 12, 2022 10:29AM PDT
[Identified] Google support team is working on a solution for this issue. There is no ETA at this moment. -Help Desk Support Team

August 12, 2022 9:55AM PDT
[Investigating] We are investigating an issue in which some Google files are flagged for a violation, a flag next to the filename and you won't be able to share it. We are working with Google support team on this. -Help Desk Support Team
Sophos BSOD 2022.2.1.9Degraded Performance

Incident Status

Degraded Performance

Components

Sophos

Locations

Services Hosted by Sophos



August 4, 2022 12:27PM PDT
[Investigating] Sophos recently published a support article which states that Core Agent 2022.2.1.9 (released 7/25/2022) may cause BSOD crashes with error code “NETIO.SYS”. We will continue to monitor the status on this issue and ask that if you come across any Blue Screen of Death crashes, please contact the Help Desk to report the issue or submit a Help Desk ticket. We have not had any reports thus far, however, please be aware of it as we are currently using this affected Core Agent version. Here is the official article for your reference: https://support.sophos.com/support/s/article/KB-000044389?language=en_US -Help Desk Support Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD



October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Description

To: All Staffs, with the exception of District Office Staffs, and Silverado High School Staffs (Updates has been implemented from prior week.) ALERT TYPE: Windows Workstation Updates DATE: Monday 8/15/22 DETAILS: Windows Workstation Updates What Is Happening Starting on Monday August 15th, 2022 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Friday August 19th, 2022 at 11:30AM if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). Thanks -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

August 15, 2022 8:00AM - August 19, 2022 11:30AM PDT



August 15, 2022 8:00AM PDT
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

August 17, 2022 8:00PM - 11:30PM PDT

Components

Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Aeries Online Enrollment

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

Technology Services will be conducting routine maintenance on our Aeries servers on Wednesday, August 17th, from 8:00 pm to 11:30 pm. Aeries Admin, Aeries Parent/Student portals, and Aeries Teacher portal will be unavailable during this maintenance window. -Help Desk Support Team

Schedule

August 19, 2022 5:00PM - August 22, 2022 6:00AM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

This is to inform you know that OCDE IT are planning on performing a major upgrade to Shoreline on Friday, 8/19/22 starting at 5PM. Shoreline will be unavailable throughout the weekend but should be back online on Monday, 8/22/22 at 6AM. You will not be able to access BusinessPLUS and Web Inquiry during this time. Please let us know if you have any questions on this upgrade and we apologize, in advance, for any inconvenience. Thank you, Javaid Ashraf, MBA Manager, District Systems Support (Finance) Business Services Division Orange County Department of Education

Schedule

August 20, 2022 3:00AM - 7:00AM PDT

Components

Absence Management (Aesop)

Locations

Services Hosted by Frontline (Aesop)

Description

Due to scheduled maintenance, Absence Management may experience intermittent connection issues on Saturday, August 20, between 6:00am-10:00am EDT. We apologize for any inconvenience this may cause. -Absence Management Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

Chrome OS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Degraded Performance

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Planned Maintenance

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

Sophos




Degraded Performance

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

3

Active Incidents

1

Active Maintenances

3

Upcoming Maintenances