Planned Maintenance In Progress

Updated a few seconds ago

SSL Certificate Error on Lightspeed for iPads, and ChromebooksDegraded Performance

Incident Status

Degraded Performance

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD


October 27, 2020 12:24PM PDT
[Monitoring] The SSL Lightspeed certificate has been synced to all the Lightspeed relays. We are monitoring the issues. -Help Desk Support Team

October 27, 2020 9:31AM PDT
[Identified] Technology Services is investigating an SSL certificate error on Lightspeed for Chromebooks. -Help Desk Support Team

October 26, 2020 2:32PM PDT
[Monitoring] The cert is being pushed and the issue will resolve itself soon. -Help Desk Support Team

October 26, 2020 11:45AM PDT
[Monitoring] The cert is being pushed and the issue will resolve itself soon. -Help Desk Support Team

October 26, 2020 10:26AM PDT
[Investigating] Technology Services is investigating an SSL certificate error on Lightspeed for iPads and Chromebooks. -Help Desk Support Team
Printing Issue on MAC ComputersDegraded Performance

Incident Status

Degraded Performance

Components

Print Services Network

Locations

Services Hosted by SVUSD


October 23, 2020 1:59PM PDT
[Identified] We have identified the issue which caused the printing issue in Mac Desktops and Macbooks. This is related to an expired Apple certificate and certificate was used to sign the HP drivers and now the OS no longer trusts the driver. The install is pushed out automatically thru JAMF if your Mac is enrolled in it. This should resolve the printing issue. If your computer does not have "SVUSD Self Service Portal" or still have printing issues at the school site, please submit a Help Desk Ticket for our Site Specialist to install updated drivers at your school site. -Help Desk Support Team

October 23, 2020 10:16AM PDT
[Investigating] We are investigating an printing issue on MAC computers and Macbooks with an error: "stopped- the file'/private/var/spool/cups/tmp/01a325f9e4350' could not be opened". For now, please try to use print to Print to Me option using the copiers at the site. More information will follow. -Help Desk Support Team
Telephone Issue at High Schools (THHS, LHHS, and MVHS)Degraded Performance

Incident Status

Degraded Performance

Components

Phone System Avaya

Locations

Services Hosted by Avaya


October 26, 2020 2:31PM PDT
[Identified] MVHS and LHHS phone issue has been resolved. We are still working on THHS with Avaya support. -Help Desk Support Team

October 26, 2020 7:09AM PDT
[Identified] Technology Services continues to work with Avaya support.

October 23, 2020 7:11AM PDT
[Identified] Technology Services continues to work with Avaya support.

October 22, 2020 3:11PM PDT
[Identified] We are now working with Avaya support on this issue. -Help Desk Support Team

October 22, 2020 9:06AM PDT
[Investigating] We are investigating a report where some telephones at secondary school sites may intermittently stop working for a few minutes. During this behavior the phone may stop functioning and then after a few minutes it functions again. We will update when we have more information. -Help Desk Support Team
Saddleport Logging Issue Only in Acer C740 ModelOperational

Incident Status

Operational

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD


October 27, 2020 9:50AM PDT
[Investigating] We are still investigating and doing testing on this issue. -Help Desk Support Team

October 15, 2020 10:03AM PDT
[Investigating] We have identified an issue with Acer C740s getting stuck on the login page of Saddleport after clicking "Log In". To get around this, refresh the page after clicking "Log In" to get into Saddleport. -Help Desk Support Team
Authorization failed error within Google Drive within CanvasDegraded Performance

Incident Status

Degraded Performance

Components

Canvas

Locations

Services Hosted by Canvas


September 28, 2020 2:36PM PDT
[Investigating] We are still continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

September 25, 2020 4:08PM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

September 21, 2020 3:26PM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

September 18, 2020 3:55PM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

September 17, 2020 3:45PM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

August 31, 2020 4:07PM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

August 26, 2020 9:02AM PDT
[Investigating] We are continuing to work with Canvas regarding this issue. We will update this status when we have more information from Canvas. -Help Desk Support Team

August 22, 2020 3:23PM PDT
[Investigating] Some users may get an “Authorization failed” error when trying to authorize Google Drive access from within Canvas. This is a known issue with Canvas that they are working to resolve. We have found that sometimes using a different web browser may allow the authorization, but not always. We will update this status when we have more information from Canvas. -Help Desk Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Description

Starting on Monday, October 26th, 2020 - Friday, October 30th, 2020 at 11:30 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

October 26, 2020 11:30AM - October 30, 2020 11:30AM PDT


October 26, 2020 11:30AM PDT
[Update] Scheduled maintenance is starting.

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Degraded Performance

LanDesk




Operational

LightSpeed Web Filter




Degraded Performance

MealsPlus Food Services




Operational

Microsoft Windows Update




Planned Maintenance

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Degraded Performance

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Degraded Performance

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

YouTube

Zoom

Scheduled Maintenance

CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

October 30, 2020 5:00PM - November 3, 2020 8:00AM PST

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, October 30 at 5 p.m. through Tuesday, November 3, 2020, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team
BusinessPLUS Migrations - SYSTEM UNAVAILABILITY November 2020Planned Maintenance

Schedule

November 20, 2020 12:00PM - November 23, 2020 6:00AM PST

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

In order to complete this migration, the BusinessPLUS Financial system including Web Inquiry will be unavailable starting at NOON on Friday, November 20 until Monday, November 23 at 6:00 AM. HR, Budget Pro, EIS, Payroll and Time & Attendance will not be affected and will be available as usual on Saturday, November 21. Reminder notifications will be sent out closer to this time frame. Please calendar this information and forward this email to the financial system users at your district who may not receive this notification directly from the BusinessPLUS listserv. Thank you. Michelle M. Harnish Administrator, District Systems Support Business Services Orange County Department of Education
CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

January 6, 2021 5:00PM - January 12, 2021 8:00AM PST

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Wednesday, January 6 at 5 p.m. through Tuesday, January 12, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team
CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

March 26, 2021 5:00PM - March 29, 2021 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, March 26 at 5 p.m. through Monday, March 29, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

5

Active Incidents

1

Active Maintenances

4

Upcoming Maintenances