Active Incident

Updated 2 hours ago

Benchmark Universe - eBooks Issue Reported with ChromeDegraded Performance

Incident Status

Degraded Performance

Components

Benchmark Universe

Locations

Services Hosted by Benchmark Education


May 10, 2018 10:56AM PDT
[Monitoring] The digital production team re-ingest the grade 2 Text for Close reading eBook “Tales to Live By” with the audio fixed and the audio plays on every page. They are now productively working on units 6-10 to fixed the Text for Close reading eBooks, with the Mentor Texts, and then will work on units 1-5. - Benchmark Universe Technical Support Team Book List that have audio issue: Grade/Unit/Title/Language Updated on: 6.6.18 Work in progress: 2 8 Wind and Water Change Earth English 2 6 Cuentos para la vida Spanish 2 7 Investigar el pasado Spanish 2 8 El viento y el agua modifican la Tierra Spanish 2 9 Buyers and Sellers English 2 10 States of Matter English 2 9 Compradores y vendedores Spanish 3 7 Communities Then and Now English 3 10 Forces and Interactions English 3 7 Las comunidades antes y ahora  Spanish 3 8 El tiempo y el clima -(No Audio ) Spanish 3 10 Fuerzas e interacciones (Not Audio) Spanish 4 8 Earth Changes English 4 6 Hacer frente a los retos Spanish 4 9 Los recursos y su impacto Spanish 5 6 Up Against the Wild English 5 9 The Economic Development of Cities English 5 6 Enfrentados a la naturaleza Spanish 5 9 El desarrollo económico de las ciudades Spanish 6 7 Achievements of Ancient Cultures English 6 8 Exploring Earth's Structures English 6 9 Economic Expansion English 6 10 Understanding Our Energy Resources English 6 8 Explorar las extructuras de la Tierra (No Audio) Spanish 6 9 Expansión económica (No Audio) Spanish

March 20, 2018 9:46AM PDT
[Identified] The digital production team is working on fixing the eBooks that are not working due to the new chrome update. The Chrome update audio problem is causing the issue with the following series Text for Close Reading, Mentor Text, and Big books. -Benchmark Universe Technical Support In the mean time, if you want to play the audio for both the left and right pages, please use a different web browser.

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Assignment Tracking




Operational

Benchmark Universe




Degraded Performance

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

Connect Ed (Math 7 Honors, Math 8, StudySync)




Operational

Citrix




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

GoSignMeUp Professional Development




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

Illuminate Data Assessment




Operational

iLit Student




Operational

iLit Teacher




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Linda Vista




Operational

iXL Olivewood




Operational

iXL San Joaquin




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

MOC Work Orders




Operational

Naviance




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

YouTube




Operational

Turnitin




Operational

Scheduled Maintenance

Scheduled Network Maintenance Planned Maintenance

Schedule

July 20, 2018 7:30AM - 10:30AM PDT

Components

Aeries Legacy Client, Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Assignment Tracking, Benchmark Universe, BeyondSST, Big Ideas Math 7, Britannica School, Connect Ed (Math 7 Honors, Math 8, StudySync), Citrix, Destiny Library Catalog, Developer Fee, Email, English 3D (HMH), Field Trip, GoSignMeUp Professional Development, Holt (GO Math 6, Algebra 8), Home Drive H:\, Illuminate Data Assessment, iLit Student, iLit Teacher, Internet Access via OCDE, Internet Access via Cox, iXL Linda Vista, iXL Olivewood, iXL San Joaquin, LanDesk, LightSpeed Web Filter, MealsPlus Food Services, Naviance, OCDE Business Apps, PCounter Print Services, Phone System Avaya, Power Electrical Service, PowerSchool, Print2Me Xerox, Print Services Network, PrintShop, Renaissance Place (AR Student), Renaissance Place (AR Teacher), Read 180, System 44, Room Management, Saddleport Web Portal, SAM, School Messenger, SEIS, Service Desk, Share Drive G:\, ST Math, SVUSD.ORG Primary Website, ThinkCentral (Math Expressions K-2, GO Math 3-5), TLC Registration, Typing Agent, VersaTrans, Wireless Network, YouTube

Locations

Services Hosted by SVUSD

Description

Internet services/web-based applications will be down intermittently. Beginning Friday, July 20th at 7:30 am to 10:30 am, internet services/web-based application will be affected. Technology Services will be upgrading network systems during this time. - Help Desk Support

1

Active Incidents

0

Active Maintenances

1

Upcoming Maintenances