Active Incident

Updated a few seconds ago

Incident Status

Degraded Performance

Components

Assignment Tracking

Locations

Services Hosted by SVUSD



August 3, 2020 11:14AM PDT
[Identified] We have identified an issue with using Google Chrome browser for the following applications: ATM, Aeries Report, UMS, and Career Start. For now, please use Firefox browser to log into these applications. We will have an scheduled update fix tonight. - Help Desk Support Team

Incident Status

Degraded Performance

Components

Phone System Avaya

Locations

Services Hosted by Avaya



August 3, 2020 9:21AM PDT
[Investigating] When transferring an incoming call from the front office, callers are getting a generic voicemail greeting. We are working with Avaya to trouble shoot and fix the issue. -Help Desk Support Team

Incident Status

Degraded Performance

Components

Email

Locations

Services Hosted by SVUSD



June 10, 2020 11:08AM PDT
[Identified] Out of Office replies going to a Gmail account can take up to 24 hours to be delivered. This delay is caused by Google to validate that the emails are not spam and not by our email servers. -Help Desk Support Team

June 9, 2020 12:57PM PDT
[Investigating] We are investigating an issue in which out of office messages to Gmail accounts are not working correctly in Exchange. -Help Desk Support Team

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Service Disruption

Benchmark Universe




Operational

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Service Disruption

Discovery Education




Operational

Email




Degraded Performance

English 3D (HMH)




Operational

Field Trip




Service Disruption

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Linda Vista




Operational

iXL Olivewood




Operational

iXL San Joaquin




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Degraded Performance

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Scheduled Maintenance

New Firewall InstallPlanned Maintenance

Schedule

August 7, 2020 4:00AM - 7:00AM PDT

Components

Network Infrastructure SVUSD

Locations

Services Hosted by SVUSD

Description

The new firewalls will be installed on Friday, August 7, 2020 from 4:00 am to 7:00 am. During this time there will be periodic disruptions to the districts primary connection to the Internet and OCDE. External users may experience service disruptions. Steps have been taken to minimize the length of these disruptions as much as possible. - Help Desk Support Team

Schedule

August 14, 2020 5:00PM - August 20, 2020 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, August 14 at 5 p.m. through Thursday, August 20, 2020, at 8 a.m Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests - CalTAC Support Team

Schedule

September 4, 2020 5:00PM - September 8, 2020 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, September 4 at 5 p.m. through Tuesday, September 8, 2020, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests - CalTAC Support Team

Schedule

September 11, 2020 5:00PM - September 14, 2020 6:00AM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

Our IT department is planning to perform major upgrades to our business applications core network starting at 5:00 pm Friday, September 11 through Sunday, September 13. During this timeframe, all OCDE-based applications (HR, Payroll, Time and Attendance, FMS, BusinessPLUS, IFAS Classic, and Web Inquiry) will be down. The applications will be back on line starting at 6:00 am Monday, Sept 14. Thank you. Javaid Ashraf, MBA, MS Sr. Business Systems Analyst Business Services Division | District Systems Support Orange County Department of Education

Schedule

October 9, 2020 12:00PM - October 12, 2020 6:00AM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

This is to inform you that we are planning an update to the latest version of the BusinessPLUS software (7.11). The BusinessPLUS Financial system including Web Inquiry will be unavailable starting at noon on Friday, October 9 until Monday, October 12 at 6:00 AM. HR, Budget Pro, EIS, Payroll and Time & Attendance will not be affected and will be available as usual on Saturday, October 10.Reminder notifications will be sent out closer to this time frame. Please calendar this information and forward this email to the financial system users at your district who may not receive this notification directly from the BusinessPLUS listserv. Javaid Ashraf, MBA, MS Sr. Business Systems Analyst Business Services Division | District Systems Support Orange County Department of Education

Schedule

October 30, 2020 5:00PM - November 3, 2020 8:00AM PST

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, October 30 at 5 p.m. through Tuesday, November 3, 2020, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

Schedule

November 20, 2020 12:00PM - November 23, 2020 6:00AM PST

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

In order to complete this migration, the BusinessPLUS Financial system including Web Inquiry will be unavailable starting at NOON on Friday, November 20 until Monday, November 23 at 6:00 AM. HR, Budget Pro, EIS, Payroll and Time & Attendance will not be affected and will be available as usual on Saturday, November 21. Reminder notifications will be sent out closer to this time frame. Please calendar this information and forward this email to the financial system users at your district who may not receive this notification directly from the BusinessPLUS listserv. Thank you. Michelle M. Harnish Administrator, District Systems Support Business Services Orange County Department of Education

Schedule

January 6, 2021 5:00PM - January 12, 2021 8:00AM PST

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Wednesday, January 6 at 5 p.m. through Tuesday, January 12, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

Schedule

March 26, 2021 5:00PM - March 29, 2021 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, March 26 at 5 p.m. through Monday, March 29, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

3

Active Incidents

0

Active Maintenances

9

Upcoming Maintenances