Active Incident

Updated a few seconds ago

Benchmark Issue Reported with Assessment DataPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Benchmark Universe

Locations

Services Hosted by Benchmark Education


September 16, 2019 12:44PM PDT
[Identified] Benchmark Universe has identified an issue wherein teachers that adjust a due date for an assessment and/or assignment to a later date experience an issue where all student data is wiped out for the students that have completed the assignment. Benchmark is working to restore all data and suggest that all teachers use a due date 2-3 weeks past the desired due date in order to ensure the student test scores are retained. -Help Desk Support Team

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Degraded Performance

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

Illuminate Data Assessment




Operational

iLit Student




Operational

iLit Teacher




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Linda Vista




Operational

iXL Olivewood




Operational

iXL San Joaquin




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Service Disruption

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Service Disruption

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Scheduled Maintenance

Exchange Server Maintenance Planned Maintenance

Schedule

November 15, 2019 11:00PM - November 16, 2019 2:00AM PST

Components

Email

Locations

Services Hosted by SVUSD

Description

Please be advised that we will be performing a scheduled exchange server maintenance during the following date and time: Friday, 11/15/19 - 11/16/19 at 11:00 PM - 2:00 AM. -Help Desk Support Team
Maintenance on VAX applicationPlanned Maintenance

Schedule

November 18, 2019 11:00PM - November 19, 2019 12:00AM PST

Components

Network Infrastructure SVUSD

Locations

Services Hosted by SVUSD

Description

Please be advised that we will be performing a scheduled VAX application maintenance during the following dates and time Monday, 11/18/19 at 11:00 pm - Tuesday, 11/19/19 at 12:00 am . We do not anticipate any issues during this maintenance. If you experience any issues after the maintenance please call the Help Desk at (949) 855-4357 -Help Desk Support Team
Avaya Phone Schedule Maintenance Planned Maintenance

Schedule

November 25, 2019 6:00AM - November 26, 2019 5:00PM PST

Components

Phone System Avaya

Locations

Services Hosted by SVUSD

Description

Please be advised that we will be performing a scheduled Avaya Phone maintenance during the following dates and time: Monday, November 25th, 2019 to Tuesday, November 26th, 2019 time duration will be all day. This maintenance is District wide. Users may experience downtime during this maintenance. -Help Desk Support Team

1

Active Incidents

0

Active Maintenances

3

Upcoming Maintenances