Active Incident

Updated a few seconds ago

Citrix Certificate ErrorDegraded Performance

Incident Status

Degraded Performance

Components

Citrix

Locations

Services Hosted by SVUSD



June 21, 2021 11:42AM PDT
[Identified] We are in the process of updating the Citrix trust DigiCert TLS server security certificate. -Help Desk Support Team

June 21, 2021 7:54AM PDT
[Investigating] We are investigating an issue when using Citrix application getting an "trust DigiCert TLS" server security certificate error. More information will be provided. -Help Desk Support Team

Incident Status

Operational

Components

Aeries Web

Locations

Services Hosted by SVUSD



June 21, 2021 8:40AM PDT
[Monitoring] We believe the Aeries Summer School logon issue has been resolved. We will continue to monitor the situation. If you had trouble logging into Aeries Summer School this morning, please try again now.

June 21, 2021 7:42AM PDT
[Investigating] We are investigating an issue with the Aeries Logon page for the Summer School Database. Users are receiving a "Server Error" message when attempting to log in. We will post an update as soon as we know more.
Canvas/Aeries Grade SyncDegraded Performance

Incident Status

Degraded Performance

Components

Canvas

Locations

Services Hosted by Canvas



June 3, 2021 1:35PM PDT
[Investigating] Some teachers are reporting problems syncing grades from Canvas to Aeries. Technology Services is working with Canvas support to get the problem resolved, but they have not given us a projected repair date. -Help Desk Support Team

Incident Status

Operational

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD



March 23, 2021 3:55PM PDT
[Monitoring] We still continue to monitor the incident for now. -Help Desk Support Team

February 16, 2021 3:33PM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

February 5, 2021 7:41AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

December 8, 2020 9:16AM PST
[Identified] Some teachers are reporting sites such as youtube.com are being blocked incorrectly. We are working with Lightspeed to identify and resolve the problem. -Help Desk Support Team

December 4, 2020 7:55AM PST
[Monitoring] We are currently monitoring the incident. -Help Desk Support Team

November 3, 2020 3:34PM PST
[Investigating] Please continue to click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available. -Help Desk Support Team

October 29, 2020 10:00AM PDT
[Investigating] Some users on a Chromebook are receiving an error, "Lightspeed Mobile Filter Blocked Page". We are currently working with Lightspeed to resolve this error. In the meantime, please just click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available.

Scheduled Maintenance

Schedule

June 24, 2021 7:00PM - June 25, 2021 8:00AM PDT

Components

Phone System Avaya

Locations

Services Hosted by SVUSD

Description

We will be upgrading out voicemail servers on Thursday June 24, 2021 starting at 7:00 pm. Services will be intermittent until completed. -Help Desk Support Team

Schedule

June 25, 2021 5:00PM - June 27, 2021 6:00AM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

BusinessPLUS and Web Inquiry will be down from June 25, 2021 at 5PM and back up on Sunday, June 27, 2021 at 6AM. A software update will be applied to resolve an issue in the Purchasing screen and Workflow Task List window. -OCDE

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Degraded Performance

Citrix




Degraded Performance

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

4

Active Incidents

0

Active Maintenances

2

Upcoming Maintenances