Active Incident

Updated a few seconds ago

SVSTAFF Wireless Intermittent Issue at Gates & Los AlisosDegraded Performance

Incident Status

Degraded Performance

Components

Wireless Network

Locations

Services Hosted by SVUSD


December 2, 2020 10:47AM PST
[Investigating] We are investigating an intermittent issue with SVSTAFF wireless at the following school sites: Gates and Los Alisos. We will provide more information when it becomes available. -Help Desk Support Team
Lightspeed Mobile Filter Error on ChromebooksDegraded Performance

Incident Status

Degraded Performance

Components

LightSpeed Web Filter

Locations

Services Hosted by SVUSD


November 3, 2020 3:34PM PST
[Investigating] Please continue to click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available. -Help Desk Support Team

October 29, 2020 10:00AM PDT
[Investigating] Some users on a Chromebook are receiving an error, "Lightspeed Mobile Filter Blocked Page". We are currently working with Lightspeed to resolve this error. In the meantime, please just click the refresh until the message goes away and the page loads. We will update this incident as soon as the information becomes available.
Telephone Issue at High Schools (THHS, LHHS, and MVHS)Degraded Performance

Incident Status

Degraded Performance

Components

Phone System Avaya

Locations

Services Hosted by Avaya


November 19, 2020 7:58AM PST
[Monitoring] We are currently monitoring THHS phone system at this time. -Help Desk Support Team

October 26, 2020 2:31PM PDT
[Identified] MVHS and LHHS phone issue has been resolved. We are still working on THHS with Avaya support. -Help Desk Support Team

October 26, 2020 7:09AM PDT
[Identified] Technology Services continues to work with Avaya support.

October 23, 2020 7:11AM PDT
[Identified] Technology Services continues to work with Avaya support.

October 22, 2020 3:11PM PDT
[Identified] We are now working with Avaya support on this issue. -Help Desk Support Team

October 22, 2020 9:06AM PDT
[Investigating] We are investigating a report where some telephones at secondary school sites may intermittently stop working for a few minutes. During this behavior the phone may stop functioning and then after a few minutes it functions again. We will update when we have more information. -Help Desk Support Team
Saddleport Logging Issue Only in Acer C740 ModelOperational

Incident Status

Operational

Components

Saddleport Web Portal

Locations

Services Hosted by SVUSD


October 27, 2020 9:50AM PDT
[Investigating] We are still investigating and doing testing on this issue. -Help Desk Support Team

October 15, 2020 10:03AM PDT
[Investigating] We have identified an issue with Acer C740s getting stuck on the login page of Saddleport after clicking "Log In". To get around this, refresh the page after clicking "Log In" to get into Saddleport. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

ActiveNet




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

BeyondSST




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Citrix




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Degraded Performance

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

PCounter Print Services




Operational

Pearson EasyBridge




Operational

Phone System Avaya




Degraded Performance

Power Electrical Service




Operational

PowerSchool




Operational

Print2Me Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

Turnitin




Operational

Typing Agent




Operational

VersaTrans




Operational

Wireless Network




Degraded Performance

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

YouTube

Zoom

Scheduled Maintenance

Scheduled Maintenance - OCDE Business PlusPlanned Maintenance

Schedule

December 13, 2020 12:00AM - 11:59PM PST

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

This is a reminder that IT will be performing BusinessPLUS system maintenance on Sunday, December 13. BusinessPLUS and Web Inquiry will be unavailable on Sunday. This information is also found on the right side of the BusinessPLUS home page under the Maintenance Schedule below the Message of the Day. Thank you, Javaid Ashraf, MBA Sr. Business Systems Analyst
District Office & Nutrition Site Only - Generator test December 2020Planned Maintenance

Schedule

December 21, 2020 6:00AM - 8:30AM PST

Components

Power Electrical Service

Locations

Services Hosted by SVUSD

Description

It’s time to test the emergency back-up generator systems at the District Office and the Nutrition Center. When they switch to the generator, there may be a 2-3 second power outage, or the lights just may flicker. Please make sure you have shut down your computer, or any other electronic device, Friday night before you leave. If you are working Monday morning the 21st at approximately 6:00am, please be aware of the possible loss of power for 2-3 seconds. It could be as long as 10 seconds, but in the past it was just a “blink”. The testing for the Nutrition center will probably start around 8:00am, with the same type of possible power outage. -Pete Souder Maintenance, Operations, and Construction Manager
CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

January 6, 2021 5:00PM - January 12, 2021 8:00AM PST

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Wednesday, January 6 at 5 p.m. through Tuesday, January 12, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team
CAASPP and ELPAC systems Scheduled DowntimePlanned Maintenance

Schedule

March 26, 2021 5:00PM - March 29, 2021 8:00AM PDT

Components

CAASPP

Locations

Services Hosted by CA Assessment of Student Performance and Progress

Description

Friday, March 26 at 5 p.m. through Monday, March 29, 2021, at 8 a.m. Impacted systems may include the following: Test Operations Management System (TOMS) Test Administrator Interface Completion Status and Roster Management Online Reporting System (ORS) Data Entry Interface (DEI) Interim Assessment Viewing System Interim Assessment Hand Scoring System Teacher Hand Scoring System (THSS) for the Initial ELPAC (new for 2020-2021) California Educator Reporting System (CERS) Tools for Teachers (formerly “Digital Library”) Practice and training tests -CalTAC Support Team

4

Active Incidents

0

Active Maintenances

4

Upcoming Maintenances