Active Incident

Updated a few seconds ago

Citrix Client Application on Mac OSDegraded Performance

Incident Status

Degraded Performance

Components

Citrix

Locations

Services Hosted by SVUSD


March 24, 2023 7:59AM PDT
[Investigating] We are investigating an issue with Citrix Client application (Mac OS) not able to launch. Error Message: "Cannot connect Unable to communicate with Authentication Manger service." Alternative method is to open Firefox or Chrome browser, and go to citrix.svusd.org using the the Citrix Web Version (light). More information to follow. -Help Desk Support Team
Lightspeed Filtering IssueDegraded Performance

Incident Status

Degraded Performance

Components

LightSpeed Web Filter, YouTube

Locations

Services Hosted by SVUSD


November 2, 2022 4:38PM PDT
[Monitoring] We are currently experiencing a LightSpeed filtering issue that is impacting YouTube. Tech Services will continue to investigate and will update this status when there is additional information. Help Desk Support Team
Google Form Quiz Locked ModeDegraded Performance

Incident Status

Degraded Performance

Components

Google Apps

Locations

Services Hosted by Google


November 3, 2022 1:59PM PDT
[Investigating] Tech Services is working with Google Support to determine and resolve the inconsistent availability of locked Google Form quizzes. Until this is resolved, locked quizzes may or may not be accessible by your students. We will update this notice when we have additional information. Technology Services Help Desk

October 26, 2022 12:24PM PDT
[Investigating] Teachers have reported that some students cannot access a Google Form Quiz in Locked Mode on their Chromebooks. This appears to be a result of Chrome Extensions that students have installed, though Tech Services is not yet certain which specific extension(s) are causing the problem. Having students uninstall all non-essential Chrome extensions resolves the problem in most cases. If it does not, your site tech specialist may need to reset the Chromebook. Tech Services will continue to investigate and will update this status when there is additional information. -Help Desk Support Team
Imagine Learning navigation IssueDegraded Performance

Incident Status

Degraded Performance

Components

Imagine Math (K-6)

Locations

Services Hosted by Imagine Learning


August 18, 2022 12:49PM PDT
[Identified] Please see this document for details of how to avoid getting "stuck" in Teacher Notes and how to get unstuck. We have requested a permanent solution from Imagine Learning, and will update this flag when they respond. URL: https://docs.google.com/document/d/1xDGsjtd3g8PLMp1x-OUCyBHQg2FgYpdkml6AL496_N4/edit?usp=sharing

August 17, 2022 11:22AM PDT
[Identified] Technology Services is aware of the issue with Imagine Learning in which teachers are unable to exit out of “Teacher Notes” and continue with the lessons. We are working with Imagine Learning support to provide them enough information that they can develop a fix for the problem. We will post any updates to status.svusd.org when we have them. -Help Desk Support Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD


October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Scheduled Maintenance - Absence ManagementPlanned Maintenance

Schedule

April 1, 2023 3:00AM - 7:00AM PDT

Components

Absence Management (Aesop)

Locations

Services Hosted by Frontline (Aesop)

Description

Due to scheduled maintenance, Absence Management may experience intermittent connection issues on Saturday, April 1, between 6:00am-10:00am EDT. We apologize for any inconvenience this may cause. -Absence Management Support Team
Schedule Maintenance - OCDE Internet Core Router Maintenance Saturday May 6th at 6:00AM to May 7th at 6:00PM PST - CENIC LA CircuitPlanned Maintenance

Schedule

May 6, 2023 6:00AM - May 7, 2023 6:00PM PDT

Components

Internet Access via OCDE

Locations

Services Hosted by OCDE

Description

OCDE are planning a major Core Router Maintenance on the weekend of Saturday May 6th beginning at 6AM PST to May 7th 6PM PST. We will be replacing our Core Internet router at OCDE in Building C where all our Districts connect. Your District’s internet connection will be down during the maintenance window if your District only have connectivity to our Building C router and no alternate connection. On a similar note, it would be beneficial to look into getting additional connectivity into our Building A router for your District. From this maintenance, it will prep OCDE to be able to handle multiple 100g connections per router and 200g/400g capability while drastically reducing cost. We will notify everyone once the maintenance has been completed. -Tan Nguyen Network Architect, IT Division Orange County Department of Education
Schedule Maintenance - OCDE BusinessPlus ApplicationsPlanned Maintenance

Schedule

May 6, 2023 6:00AM - May 7, 2023 6:00PM PDT

Components

OCDE Business Apps

Locations

Services Hosted by OCDE

Description

All Business Applications, including BusinessPlus and Web Inquiry, will be offline and unavailable from May 6, 6 AM, to May 7, 6 PM. -Javaid Ashraf, MBA Manager, District Systems Support (Finance) Business Services Division Orange County Department of Education

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

Chrome OS Update




Operational

Citrix




Degraded Performance

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Edgenuity




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Degraded Performance

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Degraded Performance

Zoom Video Conferencing




Operational

External Services

AWS EC2

Amazon Web Services

Azure

Cloudflare

Fortinet

GoToMeeting

Google Cloud

Google Search

Instructure (Canvas)

MS Office365

PowerSchool

Status.io

Trello

WebEx

YouTube

Zoom

5

Active Incidents

0

Active Maintenances

3

Upcoming Maintenances