Active Incident

Updated a few seconds ago

OCDE - 1099-NEC PrintingDegraded Performance

Incident Status

Degraded Performance

Components

OCDE Business Apps

Locations

Services Hosted by OCDE



January 13, 2022 1:47PM PST
[Investigating] This message is to inform you that the 1099-NEC process in BusinessPLUS is causing misalignment issues, please refrain from running that process until further notice. We have contacted the vendor for a resolution and will provide an update as soon as possible. Thanks, Angelica Avila BSA – District Systems Support Orange County Department of Education
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD



October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Incident Status

Operational

Components

Wireless Network

Locations

Services Hosted by SVUSD



September 20, 2021 9:46AM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 30, 2021 3:21PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 30, 2021 10:30AM PDT
[Identified] We will be rebooting the wireless controller for Serrano school site. Wireless is offline for 10-15 minutes during this process. -Help Desk Support Team

August 30, 2021 8:52AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 23, 2021 12:03PM PDT
[Monitoring] Continuing to work with Cisco support on addressing the wireless controller impacting Wi-Fi performance. Updates will be sent out as it becomes available, as we work with Cisco support. -Help Desk Support Team

August 20, 2021 11:36AM PDT
[Identified] We are actively working with Cisco technical support on a wireless controller issue impacting Wi-Fi connectivity at secondary schools, Foothill Ranch, Gates, Lake Forest, Melinda Heights, and San Joaquin. Your site may experience intermittent Wi-Fi connection drops or performance issues.

August 20, 2021 8:43AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 12:52PM PDT
[Identified] We are working with Cisco support on the Wi-Fi connection issues. -Help Desk Support Team

August 19, 2021 10:32AM PDT
[Identified] We are in the process of getting all the Wireless APs to another controller. You will experience a few minutes downtime as the APs need to reconnect. -Help Desk Support Team

August 19, 2021 9:58AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 19, 2021 9:22AM PDT
[Monitoring] We currently monitoring the wireless connections now. -Help Desk Support Team

August 19, 2021 8:46AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

August 17, 2021 12:53PM PDT
[Monitoring] We are currently monitoring the wireless connections at the school sites and District Office. -Help Desk Support Team

August 17, 2021 11:55AM PDT
[Investigating] We are investigating an wireless connection issue at the District Office. -Help Desk Support Team

August 17, 2021 10:39AM PDT
[Investigating] We are investigating an wireless issue at some school sites. More information to follow. -Help Desk Support Team

Scheduled Maintenance

Schedule

January 21, 2022 8:00PM - January 22, 2022 1:00AM PST

Components

School Messenger

Locations

Services Hosted by School Messenger

Description

System maintenance for SchoolMessenger Communicate (US and Canada) and GroupCast is scheduled to begin at 10:00 PM Central on Friday, January 21, 2022 and is expected to conclude by 3:00 AM Central on Saturday, January 22, 2022. Every effort is made to minimize customer impact during periods of maintenance. SchoolMessenger Communicate (US & CA) and GroupCast will be unavailable for approximately 20 minutes during the maintenance. -School Messenger Support Team Start time Jan 21, 22:00 CST Estimated duration 5 hours Components affected Communicate - User Login GroupCast - User Login

Schedule

January 22, 2022 2:00AM - 7:00AM PST

Components

Connect Ed (McGraw-Hill)

Locations

Services Hosted by McGraw Hill

Description

Access Manager will not be accessible from 5:00 a.m. to 10:00 a.m. Eastern time on Saturday, January 22nd, 2022 due to scheduled maintenance. Please be aware that this release involves updates to the SFTP server sftpaccess.mheducation.com which will result in a new fingerprint. If your school district uploads OneRoster CSV files via SFTP then the new fingerprint may need to be accepted from the district machine which facilitates those uploads. We apologize for any inconvenience. -McGraw Hill Support Team

Schedule

January 29, 2022 1:00AM - 4:00AM PST

Components

Absence Management (Aesop)

Locations

Services Hosted by Frontline (Aesop)

Description

Due to scheduled maintenance, Absence Management may experience intermittent connection issues on Saturday, January 29, between 4:00am-7:00am EDT. We apologize for any inconvenience this may cause. -Frontline Education Support Team

Schedule

January 29, 2022 11:00PM - January 30, 2022 1:00AM PST

Components

Aeries Legacy Client, Aeries Web, Aeries Teacher Gradebook, Aeries Family Portal, Aeries Online Enrollment

Locations

Services Hosted by SVUSD, Services Hosted by SVUSD

Description

Technology Services will be conducting routine maintenance on our Aeries servers from Saturday, January 29th at 11:00 pm to Sunday, January 30th at 1:00 am. Aeries Admin, Aeries Parent/Student portal and Aeries Teacher portal will be unavailable during this maintenance window. -Help Desk Support Team

Schedule

January 31, 2022 8:00AM - February 4, 2022 12:00PM PST

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Description

Starting on Monday January 31st, 2022 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. -Help Desk Support Team

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Chrome OS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Operational

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Degraded Performance

Other Application




Operational

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

ThinkCentral (Math Expressions K-2, GO Math 3-5)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

3

Active Incidents

0

Active Maintenances

5

Upcoming Maintenances