Planned Maintenance In Progress

Updated a few seconds ago

Incident Status

Degraded Performance

Components

Other Application

Locations

Services Hosted by SVUSD



November 17, 2022 10:23AM PST
[Investigating] Teachers are reporting that formative assessments are being assigned to students in incorrect classes. Technology Services is working with Formative support to identify and resolve the issue. Further updates will be posted here when available. Help Desk Support Team
Lightspeed Filtering IssueDegraded Performance

Incident Status

Degraded Performance

Components

LightSpeed Web Filter, YouTube

Locations

Services Hosted by SVUSD



November 2, 2022 4:38PM PDT
[Monitoring] We are currently experiencing a LightSpeed filtering issue that is impacting YouTube. Tech Services will continue to investigate and will update this status when there is additional information. Help Desk Support Team
Google Form Quiz Locked ModeDegraded Performance

Incident Status

Degraded Performance

Components

Google Apps

Locations

Services Hosted by Google



November 3, 2022 1:59PM PDT
[Investigating] Tech Services is working with Google Support to determine and resolve the inconsistent availability of locked Google Form quizzes. Until this is resolved, locked quizzes may or may not be accessible by your students. We will update this notice when we have additional information. Technology Services Help Desk

October 26, 2022 12:24PM PDT
[Investigating] Teachers have reported that some students cannot access a Google Form Quiz in Locked Mode on their Chromebooks. This appears to be a result of Chrome Extensions that students have installed, though Tech Services is not yet certain which specific extension(s) are causing the problem. Having students uninstall all non-essential Chrome extensions resolves the problem in most cases. If it does not, your site tech specialist may need to reset the Chromebook. Tech Services will continue to investigate and will update this status when there is additional information. -Help Desk Support Team

Incident Status

Degraded Performance

Components

Imagine Math (K-6)

Locations

Services Hosted by Imagine Learning



August 18, 2022 12:49PM PDT
[Identified] Please see this document for details of how to avoid getting "stuck" in Teacher Notes and how to get unstuck. We have requested a permanent solution from Imagine Learning, and will update this flag when they respond. URL: https://docs.google.com/document/d/1xDGsjtd3g8PLMp1x-OUCyBHQg2FgYpdkml6AL496_N4/edit?usp=sharing

August 17, 2022 11:22AM PDT
[Identified] Technology Services is aware of the issue with Imagine Learning in which teachers are unable to exit out of “Teacher Notes” and continue with the lessons. We are working with Imagine Learning support to provide them enough information that they can develop a fix for the problem. We will post any updates to status.svusd.org when we have them. -Help Desk Support Team
Airserver IssueDegraded Performance

Incident Status

Degraded Performance

Components

Network Infrastructure SVUSD, Other Application

Locations

Services Hosted by SVUSD



October 28, 2021 2:41PM PDT
[Monitoring] We are monitoring the Airserver services at this time. -Help Desk Support Team

October 18, 2021 4:03PM PDT
[Investigating] We are still investigating the issue at the moment. More information to follow. -Help Desk Support Team

October 13, 2021 8:17AM PDT
[Investigating] We are investigating an issue with Airserver services with Apple devices at this time. More information to follow. -Help Desk Support Team

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Monday 12/5/22 DETAILS: Windows Workstation Updates What Is Happening Starting on Monday December 5th, 2022 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Friday December 9th, 2022 at 11:30AM if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

December 5, 2022 8:00AM - December 9, 2022 11:30AM PST



December 5, 2022 8:00AM PST
[Update] Scheduled maintenance is starting.

Scheduled Maintenance

Schedule

December 16, 2022 6:00PM - 8:00PM PST

Components

Internet Access via OCDE

Locations

Services Hosted by OCDE

Description

OCDE will be conducting maintenance on our Primary 100 gbps connection to CENIC Friday December 16th @ 6 PM PST. We expect the maintenance to last about 2 hours. There will be some temporary internet interruptions during the maintenance window because of the fail over and fail back of our redundant internet connection. Thank you, Don Nguyen Network and Telecommunications Manager Information Technology Orange County Dept of Education

Amplify Science




Operational

Absence Management (Aesop)




Operational

Aeries Legacy Client




Operational

Aeries Web




Operational

Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

BrainPop




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

Chrome OS Update




Operational

Citrix




Operational

Clever




Operational

Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Discovery Education




Operational

Edgenuity




Operational

Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Degraded Performance

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

Illuminate Data Assessment




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational

Internet Access via Cox




Operational

iXL Elementary




Operational

iXL Secondary




Operational

Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Degraded Performance

MealsPlus Food Services




Operational

Microsoft Windows Update




Planned Maintenance

MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational

Other Application




Degraded Performance

PCounter Print Services




Operational

Phone System Avaya




Operational

Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

Saddleport Web Portal




Operational

SAM




Operational

Savvas EasyBridge




Operational

School Messenger




Operational

Seesaw




Operational

SEIS




Operational

Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

ST Math




Operational

SVUSD.ORG Primary Website




Operational

Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

T-Mobile Wireless Hotspots




Operational

Turnitin




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Degraded Performance

Zoom Video Conferencing




Operational

External Services

5

Active Incidents

1

Active Maintenances

1

Upcoming Maintenances