Active Incident

Updated a few seconds ago

Canvas Sync FailingDegraded Performance

Incident Status

Degraded Performance

Components

Canvas

Locations

Services Hosted by Canvas


February 17, 2026 5:52PM PST
INVESTIGATING

Canvas is currently unable to sync rosters or grades with Aeries. Canvas is investigating the issue.
VISITOR MANAGEMENTService Disruption

Incident Status

Service Disruption

Components

Raptor Technologies

Locations

Services Hosted by Raptor Technologies


February 10, 2026 11:16AM PST
INVESTIGATING

We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority. -Raptor Support Team

February 10, 2026 11:15AM PST
INVESTIGATING

A technical issue has been identified and as a result, you may experience intermittent missing photos on visitor badges. Raptor Engineering is actively working towards resolution. We understand the impact this interruption is having on your district. Fully restoring service as quickly as possible is our top priority. We will be providing our next update as soon as possible. -Raptor Support Team
Aeries.Net Mobile App Not Working Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Aeries Family Portal

Locations

Services Hosted by Aeries


August 29, 2025 8:41AM PDT
INVESTIGATING

Aeries is having an issue with the app on the mobile devices. Aeries support team are currently working on a solution. For now parents and students can use the Aeries portal via a web browser. https://familyportal.svusd.org/ -Help Desk Support Team

Amplify




Operational


Absence Management (Aesop)




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Aeries Web




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Aeries Teacher Gradebook




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Aeries Family Portal




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Aeries Online Enrollment




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Assignment Tracking




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Benchmark Universe




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Big Ideas Math 7




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Britannica School




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CAASPP




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Canvas




Degraded Performance

Cengage Learning




Operational

ChromeOS Update




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Citrix




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Clever




Operational


Connect Ed (McGraw-Hill)




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Corsizio Professional Development




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Destiny Library Catalog




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Developer Fee




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Edgenuity




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EduCLIMBER




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Ed: Your Friend in Learning




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Email




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English 3D (HMH)




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Field Trip




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Google Apps




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Holt (GO Math 6, Algebra 8)




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Home Drive H:\




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i-Ready




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iLit Teacher & Student




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Imagine Math (K-6)




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Intel Unite




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Internet Access via OCDE




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Internet Access via Cox




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Jamf (Self Service Portal)




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LanDesk




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LightSpeed Web Filter




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MealsPlus Food Services




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Microsoft Windows Update




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MOC Work Orders




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Naviance




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Network Infrastructure SVUSD




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OCDE Business Apps




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Other Application




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ParentSquare




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PCounter Print Services




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Phone System Avaya




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Portal Plus Web Portal




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Power Electrical Service




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PrintToMe Xerox




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Print Services Network




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PrintShop




Operational

Proquest




Operational

Raptor Technologies




Service Disruption

Renaissance Learning DnA




Operational

Renaissance Place (AR Student)




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Renaissance Place (AR Teacher)




Operational

Read 180, System 44




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Room Management




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SAM




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Savvas EasyBridge




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Seesaw




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SEIS




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Service Desk




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Share Drive G:\




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SocketLabs




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Sophos




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SVUSD.ORG Primary Website




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Teachers Curriculum Institute (TCI)




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TLC Registration




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Typing Agent




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Verizon Wireless Hotspots




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VersaTrans




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Wireless Network




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Xerox Copiers




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YouTube




Operational

Zoom Video Conferencing




Operational

External Services

Amazon Web Services

Amplify

AWS EC2

AWS EC2

Azure

Clever

Cloudflare

Duo

Google Cloud

Google Search

GoToMeeting

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

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