Active Incident and Maintenance

Updated a few seconds ago

Clever.com/login is InaccessibleService Disruption

Incident Status

Service Disruption

Components

Clever

Locations

Services Hosted by Clever


February 10, 2026 12:56PM PST
INVESTIGATING

Clever is currently investigating an issue where clever.com/login is inaccessible. As soon as we have more information, we will provide an update. -Clever Support Team

February 10, 2026 12:44PM PST
INVESTIGATING

Users has reported connectivity issues with Clever login. More information to follow. -Help Desk Support Team
VISITOR MANAGEMENTService Disruption

Incident Status

Service Disruption

Components

Raptor Technologies

Locations

Services Hosted by Raptor Technologies


February 10, 2026 11:16AM PST
INVESTIGATING

We are aware of an issue currently preventing visitor photos from displaying on printed badges. A fix has been developed, and our team is actively testing it to ensure it performs as expected prior to release. We understand the impact this may have on daily operations and appreciate your patience as we complete final validation. Restoring full functionality as quickly and safely as possible remains our top priority. -Raptor Support Team

February 10, 2026 11:15AM PST
INVESTIGATING

A technical issue has been identified and as a result, you may experience intermittent missing photos on visitor badges. Raptor Engineering is actively working towards resolution. We understand the impact this interruption is having on your district. Fully restoring service as quickly as possible is our top priority. We will be providing our next update as soon as possible. -Raptor Support Team
mCLASS Assessment Loading IssuesService Disruption

Incident Status

Service Disruption

Components

Amplify

Locations

Services Hosted by Amplify


February 10, 2026 1:08PM PST
INVESTIGATING

Investigating - We are aware of and investigating an issue disrupting login services and navigation across all products right now. Our Engineering team is working to identify the root cause of and implement a fix for this issue as we speak. We apologize for this inconvenience and will update this page as efforts towards resolution progress. Thank you for your patience! -Amplify Support Team

February 10, 2026 10:16AM PST
MONITORING

Our Engineering team implemented a fix at 12:26pm EST. Since this time, we have not received any new reports of blank pages or long loading times in mCLASS Assessment. If you are still experiencing this issue, please try clearing your cache/cookies in your browser unless you have un-sync'd assessment data. If the issue persists, please contact our Support team. -Amplify Support Team

February 10, 2026 9:54AM PST
INVESTIGATING

We are aware of and investigating reports of users experiencing blank pages or long load times when attempting to access the mCLASS Assessment page. Our Engineering team is working to identify the root cause of and implement a fix for this issue. Some users have advised that clearing cache/cookies within their browsers has resolved the issue. While this may prove to be a successful troubleshooting step, we do want to make sure teachers are not clearing cache/cookies if they have un-sync'd assessment data. We will update this page once we have more information. Thank you so much for your patience! -Amplify Support Team
Aeries.Net Mobile App Not Working Partial Service Disruption

Incident Status

Partial Service Disruption

Components

Aeries Family Portal

Locations

Services Hosted by Aeries


August 29, 2025 8:41AM PDT
INVESTIGATING

Aeries is having an issue with the app on the mobile devices. Aeries support team are currently working on a solution. For now parents and students can use the Aeries portal via a web browser. https://familyportal.svusd.org/ -Help Desk Support Team
Scheduled Maintenance Windows Workstation UpdatesPlanned Maintenance

Description

To: District Office Staffs, and Silverado High School Staffs ALERT TYPE: Windows Workstation Updates DATE: Wednesday 2/4/26 DETAILS: Windows Workstation Updates What Is Happening Starting on Wednesday February 4th, 2026 at 8:00 AM, Windows Updates will be made available to Windows based computer systems. You may see a message balloon stating “Software changes are required. Your IT department requires changes to the software on your computer. Click here for options” You may click on the message balloon and proceed to install the updates or wait for Windows to automatically install the updates later. Automatic Install and Restart On Wednesday February 11th, 2026 at 11:30AM, if the updates have not yet been installed, the updates will be installed automatically and may be followed by a computer restart. If your computer is not powered on at this time, the Windows updates and possible restart will occur once the computer and Windows has started. Why are these updates important? Every second Tuesday of every month (Patch Tuesday), Microsoft releases updates to supported versions of Windows and other Microsoft products. These updates may include corrections, new features, and security related changes. The Windows updates being installed on your computer are focused on critical and security updates for Windows. Critical and security updates are major corrections to Windows that Microsoft has identified as being a high priority that fix known problem issues with Windows to include potential security issues that could make the computer vulnerable to malware (from websites, email, etc). -Help Desk Support Team

Components

Microsoft Windows Update

Locations

Services Hosted by SVUSD

Schedule

February 4, 2026 8:00AM - February 11, 2026 11:30AM PST


February 4, 2026 8:00AM PST
UPDATE

Scheduled maintenance is starting.

Scheduled Maintenance

Finalsite Maintenance - Composer Maintenance - 12 February 2026Planned Maintenance

Schedule

February 12, 2026 11:00AM - February 13, 2026 12:00AM PST

Components

SVUSD.ORG Primary Website

Locations

Services Hosted by FinalSite

Description

We will be performing routine maintenance and upgrades to our messaging infrastructure in the Composer West region on Thursday, February 12th, from 2:00AM EST until 3:00AM EST (UTC-5). While we’ve timed this for off-peak hours to reduce impact, outbound email sends via Message/XR will be temporarily unavailable. Please defer any scheduled sends until the maintenance window has closed. Thank you for your understanding as we perform these necessary updates. Start time Feb 12, 02:00 EST Estimated duration 1 hour Components affected School Websites - Composer US West -FinalSite Support Team

Amplify




Service Disruption


Absence Management (Aesop)




Operational


Aeries Web




Operational


Aeries Teacher Gradebook




Operational

Aeries Family Portal




Operational

Aeries Online Enrollment




Operational

Assignment Tracking




Operational

Benchmark Universe




Operational

Big Ideas Math 7




Operational

Britannica School




Operational

CAASPP




Operational

Canvas




Operational

Cengage Learning




Operational

ChromeOS Update




Operational

Citrix




Operational

Clever




Service Disruption


Connect Ed (McGraw-Hill)




Operational

Corsizio Professional Development




Operational

Destiny Library Catalog




Operational

Developer Fee




Operational

Edgenuity




Operational

EduCLIMBER




Operational


Ed: Your Friend in Learning




Operational

Email




Operational

English 3D (HMH)




Operational

Field Trip




Operational

Google Apps




Operational

Holt (GO Math 6, Algebra 8)




Operational

Home Drive H:\




Operational

i-Ready




Operational

iLit Teacher & Student




Operational

Imagine Math (K-6)




Operational

Intel Unite




Operational

Internet Access via OCDE




Operational


Internet Access via Cox




Operational


Jamf (Self Service Portal)




Operational

LanDesk




Operational

LightSpeed Web Filter




Operational

MealsPlus Food Services




Operational

Microsoft Windows Update




Planned Maintenance


MOC Work Orders




Operational

Naviance




Operational

Network Infrastructure SVUSD




Operational

OCDE Business Apps




Operational


Other Application




Operational

ParentSquare




Operational


PCounter Print Services




Operational

Phone System Avaya




Operational


Portal Plus Web Portal




Operational


Power Electrical Service




Operational

PrintToMe Xerox




Operational

Print Services Network




Operational

PrintShop




Operational

Proquest




Operational

Raptor Technologies




Service Disruption

Renaissance Learning DnA




Operational

Renaissance Place (AR Student)




Operational

Renaissance Place (AR Teacher)




Operational

Read 180, System 44




Operational

Room Management




Operational

SAM




Operational

Savvas EasyBridge




Operational

Seesaw




Operational

SEIS




Operational


Service Desk




Operational

Share Drive G:\




Operational

SocketLabs




Operational

Sophos




Operational

SVUSD.ORG Primary Website




Operational


Teachers Curriculum Institute (TCI)




Operational

TLC Registration




Operational

Typing Agent




Operational

Verizon Wireless Hotspots




Operational

VersaTrans




Operational

Wireless Network




Operational

Xerox Copiers




Operational

YouTube




Operational

Zoom Video Conferencing




Operational

External Services

Amazon Web Services

Amplify

AWS EC2

AWS EC2

Azure

Clever

Cloudflare

Duo

Google Cloud

Google Search

GoToMeeting

Illuminate Education

Imagine Learning

Instructure (Canvas)

MS Office365

ParentSquare

PowerSchool

Siteimprove

Status.io

Trello

Vimeo

Wasabi

WebEx

YouTube

Zoom

4

Active Incidents

1

Active Maintenances

1

Upcoming Maintenances